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Find a tech job in the best tech companies in Bulgaria.

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Product Manager, Customer Experience

Sofia, Bulgaria
Mid
Full Time
Description
Paysafe Limited (NYSE:PSFE) (PFSE:WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of US $92 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.
Job details
Role
Project & Product Management
Seniority
Mid
Job Type
Full Time
Team Size
1-5
Stock Options
No
Monthly gross salary
Location
Sofia, Bulgaria
Home office (days/week)
3
Fully remote
No
Customer facing
No
Business travel
No
Requirements
  • Passion for mobile apps and proven track record of delivering mobile experiences
  • 3-5 years’ experience, having contributed to multiple consumer-facing software projects throughout the entire development cycle
  • Comfort and experience in delivering products in an agile environment as the Product Manager
  • Good understanding of the online payments world especially in consumer facing products
  • Understanding and experience in shipping customer services and backend
  • Technical background with experience working with APIs, mobile & web technologies
Responsibilities
  • Deliver products that our customers love on iOS, Android and Web
  • Be the product leader that support the customer experience vision, strategy and roadmap to improve speed, customer satisfaction and NPS
  • Write user stories and manage backlog to communicate and clarify feature requirements and product needs to our engineering team
  • Conduct usability testing for all user interfaces & touchpoints to capture feedback that will help to inform the roadmap
  • Work closely with our UX and Analytics Teams
  • Work cross functionally particularly with our Customer Service and to optimise and create the right tools, systems and procedures to scale our support functions
Tools we use
Jira
Confluence
Amplitude
Figma
UserTesting
Google Play
Firebase
Hotjar
Adjust
Projects you will be working on
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Benefits & perks
  • Extra paid leave: 25 days annual paid leave.
  • Social benefits package: Health insurance, Sports card, Work Life Coaching Program, Transport bonus/Parking, Annual bonus, Team events, Childcare allowance Company discounts and special offers.
  • Great teammates: Fun and collaborative working atmosphere.
  • Multiple career progression opportunities in a dynamic in-house business
Hiring process
1.
Interview with Hiring Manager
2.
Interview with additional stackeholders
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