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Functional Lead Order to Cash

Sofia, Bulgaria
Expert
Full Time
Description
A1 is looking for a Functional Lead Order to Cash! Are you the missing link? For the starting of a new organization, directed towards offering global business services, we are looking for experts to join our team and be part of history.
Job details
Role
Finance & Audit
Seniority
Expert
Job Type
Full Time
Team Size
10-20
Stock Options
No
Monthly gross salary
Location
Sofia, Bulgaria
Home office (days/week)
2
Fully remote
No
Customer facing
No
Business travel
No
Requirements
  • understanding the end-to-end OTC process with the aim to improve it;
  • establishing and leading the OTC team and operations across the whole company in a KPI driven support service center environment;
  • implementing and preparing strategy on day to day basis to achieve monthly collections target, risk assessment and other OTC relevant KPI’s;
  • implementing strategies in the OTC process to reduce the company’s DSO and past due invoices;
  • taking responsibility for the overall performance of the team, monitoring their performance, providing timely feedback & assisting them to improve on their identified training needs;
  • developing and publishing weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management;
  • reviewing and analyzing current procedures in order to recommend and implement changes to standardize activities and integrate into shared services;
  • participating and championing cross-functional process and system improvement initiatives;
  • leading the maintenance of a strong Controls environment;
  • track record of closely partnering and driving change in concert with corporate management, specifically related to global processes and systems;
  • fluent level of English – written and spoken; German is an advantage
Responsibilities
  • lead, manage and organize the OTC Service Delivery team globally while ensuring the process performance of the service delivery in accordance with SLA, best practices, Internal controls, KPIs etc.;
  • organize service delivery strategy and ensure adherence to internal customer requirements and performance management measures for the Order to Cash teams;
  • develop capabilities to meet the changing needs of the business service center and its stakeholders;
  • oversee that the end-to-end process is documented, maintained and performed according to the Company’s standards;
  • ensure new business activities/processes are executed efficiently and effectively with appropriate controls, training and documentation;
  • drive process changes to ensure efficiency and effectiveness, support continuous improvement and enable effective processes together with the Global Process Owner, while implementing a customer-oriented culture in the organization;
  • build and maintain relationships with Business Unit partners. Participate in special projects;
  • be part of the building up of the OTC area - resource, train, motivate and manage the team within the function.
Projects you will be working on
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Benefits & perks
  • a chance to join one of the most exciting fast-developing industries and to work for the market leader;
  • to work in friendly, ambitious and motivated team of professionals;
  • on- and off-the- job training according to personal potential and company needs;
  • challenging assignments and career development opportunities in multinational environment;
  • attractive remuneration package and fringe benefits;
  • flexible working schedule and opportunity for home office.
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