A1 - Service Management Expert (ServiceNow)

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Service Management Expert (ServiceNow)

Sofia, Bulgaria

Mid

Full Time

Description

A1 Bulgaria is much more than just a telecommunications company. As part of the A1 Telekom Austria Group, we drive digitalization in 7 countries with innovative solutions and new business areas.

The A1 ICT Services division is responsible for the growth business area ICT. In addition to A1's IT and service infrastructure, we manage a broad portfolio of IT services and solution providers in cooperation with Business Unit Enterprise. Customer satisfaction, top quality and stability are prerequisites for our market success.

The ITSM Tools Team is responsible for the development and maintenance of Service Management processes in ServiceNow.

To strengthen the team we are looking for a Service Management Expert in the Business to Business area.

Job details

Role

DevOps & Sys Admin

Seniority

Mid

Job Type

Full Time

Team Size

5-10

Stock Options

Monthly gross salary

—

Location

Sofia, Bulgaria

Home office (days/week)

Fully remote

Customer facing

Business travel

Tech Requirements

Primary Language

Java

Primary Platform or Framework

ServiceNow

Secondary Language

JavaScript

Main Database

MySQL

Requirements

Experienced in design and implementation of ServiceNow ITOM

Experienced in implementation, and customization of ITSM processes

Excellent communication and client-relationship skills

Basics in network technology (Router, Switches, Access Points,)

Basics in IP V4 and IP V6

Good Experience in MySQL and MSSQL

Experience in Health Check, Root Cause Analysis and error prevention

Good experience in Java and Java Scripting

Good Windows and LINUX Knowhow

Fluent in English

ITSM

CSM, Service Portal

Agile Development

Administration and Configuration

Responsibilities

Requirement gathering from business stakeholders

Implementation of ITSM processes in ServiceNow ITSM platform in accordance with best practices

Administration of all aspects of customers’ ServiceNow platforms

Performing core system configuration tasks

Working with UI policies, data policies, UI actions, business rules and client scripts

Adding and administering users, groups and roles

Creating work-flow activities and approvals

Creating new applications and new modules to establish an information hierarchy

Personalizing and creating forms and fields for the various roles and groups to target company requirements

Enrichment of Service Portal and developing new catalogue items and Fulfillment Workflows

Development of custom applications on the ServiceNow platform

Integration of external systems with ServiceNow platform

Develop and maintain detailed technical and process documentation

Establishing and maintaining CMDB; managing data with import sets, updates sets and transform maps.

Projects you will be working on

Benefits & perks

Challenging assignments and career development opportunities in multinational environment;

Flexibility of working time and opportunity for home office;

Friendly atmosphere and motivated team of top-notch professionals to work with;

Opportunities for constant learning and career development via in-house and external certified training courses;

Attractive remuneration package and fringe benefits.

Find a job in one of the best tech companies in Bulgaria

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