We are NEXT BASKET and we are looking for a Head of Customer Services.

·      If you are a Head of Customer Services;

·      If you have e-commerce experience;

·      If you have a minimum of 3 years experience in a similar position;

·      If you excel in task execution and are always on top of your To-do list;

·      If you are resourceful, executive, and a problem solver;

·      If you are excited to lead a whole team of account managers and services consultants;

·      If you are willing to grow our operations on an international scale;

·      If you want to be “above average” and you are extremely ambitious.

Then keep reading!

Our new team member will initially be leading a team in our Sofia office.

WHO ARE WE?

NEXT BASKET is a technology company that develops a next-generation online store platform that allows a person to start, manage and grow an online business without expert knowledge.

Our 5-in-1 platform consists of:

Online store + ERP system + Warehouse fulfilment software + Own warehouses + E-commerce services performed by our team of experts.

The platform's software has been developed according to best practices and can be described as one of the most efficient and secure e-commerce solutions worldwide.

We utilize a microservice infrastructure to ensure a load time of less than a second, and this also enables the platform to stay current in the niche of high-level e-commerce solutions.

NEXT BASKET offers integrated solutions for warehousing and product handling, logistics, a call center, marketing, photography, product description creation, SEO, business and accounting services, and a lot more services needed to successfully run an online store.

WHAT DO WE OFFER?

We believe that remarkable results are achieved with a remarkable team, and a remarkable team is well-educated, well-motivated, and well-cared for.

As a potential member of our team, you can take advantage of the following opportunities and benefits:

·      Starting monthly net salary of BGN 8 500;

·      After the trial period BGN 10 000 net;

·      Employment contract;

·      Additional health insurance package of a higher value;

·      Modern office in the city center;

·      Full training for the position by the company;

·      30% discount from other businesses of the same owner;

·      Free consultations at Ayurveda Clinic Sofia and 50% discount on therapies and medicines;

·      Fitness Card;

·      Company-issued iPhone and laptop;

·      Opportunity to work in a dynamic software and commercial company;

·      Well-planned, long-term career prospects.

Last but not least - we maintain a friendly team culture that encourages continuous professional learning and team collaboration.

OUR VALUES

Our values are fundamental to building our goals, mission, and overall development strategy. In this sense, NEXT BASKET's core corporate values are:

·      A customer-centric approach where the needs and requirements of our customers outweigh our own;

·      An open, courteous, and supportive attitude towards the customer, full of understanding and full cooperation;

·      A collegial relationship based on honesty, integrity, fairness, respect, and cooperation;

·      Realistic estimates, achievable promises, and zero misleading information both within the company and concerning the customers;

·      Flexibility, adaptability, and willingness to implement change when necessary;

·      Innovation is an integral part of our work culture and long-term vision for our company.

Finally, NEXT BASKET is an employer that cares about the training and development of its employees. We will ensure that you are continually upskilled, invest in your talents and encourage your development in harmony with your interests.

OUR VISION AND MISSION

Our vision is to be the business partner of choice, offering our customers and business partners unparalleled products while caring for the environment.

Our mission can be summarized as follows:

·      To be of service to our customers and business partners;

·      To bring added value to our customers and business partners with every service and product we offer;

·      Taking all necessary steps to protect the environment and implement ESG's best policies to date. 

If you relate to our goals and the path to achieve them, continue reading to understand your role in our company.

KEY RESPONSIBILITIES

·      You will lead team of account managers and services consultants;

·      You will work closely with Sales and Services leads;

·      Able to monitor individual performance;

·      You will monitor individual pipeline of each account manager/consultant;

·      You will be responsible for constant training and improvement of account managers/consultants’ knowledge and skills;

·      You will be assigning and auditing service level standards so that each account manager/consultant knows when activities must be performed;

·      You will be responsible account managers/consultants timely and quality deliverables;

·      You need to assure high retention rate and engagement with business partners;

·      You need to set up account management procedures and methodology to assure quality delivery;

·      You need to assure meeting of deadlines;

·      You need to make sure you have full control and plan for adaptability for scaling volume of services deliverables;

·      You will be responsible for enforcing NEXT BASKET's mission and vision.

WHAT WILL YOU BE DOING EVERY DAY?

·      You will manage the day-to-day activities of the services deliveries;

·      You will perform various tasks and projects related to our services department;

·      You will assure quality, delivery and efficiency of services on a daily basis;

·      You will be improving account managers and services consultants performance;

OUR EXPECTATIONS

·      At least 3 years of experience as Head of Customer Services;

·      You have e-commerce experience;

·      In-depth knowledge of efficiently managing services delivery team on a global scale;

·      To always be on top of your To-do list;

·      Responsibility - there should be no unresolved cases;

·      High level of English language proficiency (written and spoken);

·      Positive and friendly attitude;

·      Desire for personal & professional growth at an international scale;

·      Solid knowledge in managing and improving multiple team members;

·      Good experience of large scope digital marketing services;

·      Previous experience working with e-commerce businesses and good understanding how e-commerce business operates on a local and international level;

·      Solid knowledge of project management processes, techniques and technologies;

·      Good experience working on local, regional, and international level;

·      Solid experience working directly with customers and partners.

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If all this sounds like your new job role and you are ready to take on this opportunity, please apply with an up-to-date CV.

We'd love to meet you, learn more about you and grow together with you!

We would be grateful if you could also attach a cover letter.

Please note that only shortlisted candidates will be contacted for the further selection process.

We consider all applications confidentially.

Your personal data will be processed following the company's privacy policy and per the Data Protection Act for the purposes of this recruitment.

NEXT BASKET